Thank you for choosing to shop with K E OSBORN Store! We appreciate your business and want to ensure that you have a great experience with our products.
Please take a moment to review our Shipping & Returns Policy before making your purchase. Got another question? Reach out to us here.
Yes! We are excited to offer Worldwide shipping for all products at K E OSBORN Store.
Signed Paperback Books are sent from Adelaide, Australia via Australia Post and delivery times will vary depending on the location the items are being sent to. You can read our full Shipping Policy below.
When purchased, our trusted digital distribution partner, BookFunnel, will email you a web link providing immediate online access to your eBook products.
The online page at BookFunnel also offers instructions on how to download your product or deliver the file to your Kindle, iPhone, Android device, Nook or Kobo, or other device.
If you have any issues accessing your purchase or do not receive a download email, visit https://bookfunnel.com/help/.
You will receive an email confirming your purchase, and we will get to work on packing up your items! Once an order has shipped from us, you will receive an email notification with a tracking number.
We understand that sometimes things don't work out right, and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us here.
Unfortunately, we do not accept change of mind returns. We apologize for any inconvenience this may cause, but we stand behind the quality of our products and believe that you will love them just as much as we do!
If a book is defective, damaged or if you receive the wrong title or format, we will evaluate the issue and make it right. Returns are eligible for defective or damaged items if you contact us within 7 days of receiving item. For any refund queries, please contact us here.
All orders are processed and packed within 72 hours of placement, excluding weekends and public holidays. All orders placed after 2pm on a Friday or weekend will be sent Monday afternoon.
WITHIN AUSTRALIA
We use SENDLE to ship items unless the postcode is rural in which we use Australia Post. The items are sent from Adelaide and delivery times will vary depending on the postcode the items are being sent to. Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item.
INTERNATIONAL
We use Australia Post to ship items internationally. The items are sent from Adelaide and delivery times will vary depending on the country the items are being sent to. The standard delivery time is 1-15 working days. Please allow extra time for delays due to Covid-19 and the Christmas Rush.
Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item. K E OSBORN Store is not responsible for any additional international customs fees. We do our best to ensure the items are marked correctly to avoid additional fees.
DELAYS & MISSING DELIVERIES
We understand that sometimes things don't work out right and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us on here, we will do our best to assist you in receiving your items in a timely manner.
Returns
Unfortunately, we do not accept returns for any reason. We apologize for any inconvenience this may cause, but we stand behind the quality of our products and believe that you will love them just as much as we do.
Damage Exchanges
If your order arrives damaged at no fault to you, we will gladly exchange it for the same replacement item. Please contact us within 48 hours of receiving your order and provide us with photos of the damage. We will work quickly to ensure that you receive your replacement item as soon as possible.
You can always contact us for any return questions here.
